Service and Support
When you become a client of New England Money, you can expect customer service to be our primary focus. As such, we offer comprehensive maintenance agreements on all of our products and solutions. Additionally, we extend OEM level service on many products offered by other vendors. In most cases service contracts will consistently save you 15-20% per year on equipment you wish to place under agreement.
Experience, quality, and responsiveness are the bedrock of our service department. New England Money was founded in 1976 as a field service organization, and to this day we hold service above all else. We are available to provide on-site service in Massachusetts, Rhode Island, New Hampshire, Vermont, Connecticut, Maine, and parts of New York. Additionally, we maintain national service coverage through valued industry partners and sister companies. Our service team consists of dedicated individuals across phone support, remote software support, and field service technicians tending to hardware/software.
Count on us for the best equipment available, hands-on service, and insight on solutions well-suited to your institution.
We have technicians local to your area, standing by for fast and efficient response.
Our Level 2 support can provide instant software support to your desktops and servers, remotely.
Our dedicated support center provides quick and effective phone support.
Our professional services team provides initial and on-going training.
All of the products you find on this site are serviced by New England Money. You will also find additional products by downloading our product guide. Please Contact Us if you have particular equipment in need of service and we can provide a quote.