Now Hiring: Installer/Trainer
Are you looking for a career change? New England Money is willing to invest time into training the right person and developing a promising career path within our team-oriented company. New England Money offers great pay and benefits, and we invest in our employees. If you are looking for an exciting and rewarding career path, New England Money may be the right choice. Come join our team.
Summary: Responsible to ensure performance of onsite training and installation of Cash Automation Equipment and Software with the highest level of productivity and provide excellent customer experience. Responsible for providing customer service in delivery, installation, upgrading, testing and maintenance of cash automation and other equipment.
Duties and Responsibilities:
*Perform onsite equipment and software installations and training while setting an example to other team members in ensuring the highest level of customer service
*Ensure the proper equipment is onsite for installation and training while working within the guidelines set by management
* Follow standard installation procedures to ensure high level of service experience to customers
*Ensure customers received required training to operate equipment efficiently
* Manage customer queries relevant to equipment installation and training while providing guidance to resolve issues
*Follow and lead proper escalation process for customer related issues as necessary
*Install/de-install cash recyclers, coin machines, and other banking equipment following safety equipment moving guidelines
*Diagnose installation problems and perform repairs to ensure equipment fits and operates properly to customer satisfaction
*Performs other related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
*Ability to work full-time
*Ability to maintain a valid driver’s license
* Ability to effectively communicate through Microsoft Outlook and other company platforms
*Ability to maintain hardware and software competencies after being trained on product offering
*Ability to work independently and meet customer deadlines
*Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
*Ability to write routine reports and correspondence
*Ability to communicate effectively to customers and employees of the organization.
* Ability to deal with and solve problems involving several variables in different situations
*Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
*Ability to use standard power and hand tools
*Ability to maneuver heavy equipment using pallet jacks, and other tools
*Ability to be a team player a must
*High School diploma or general education degree (GED).
* Associates degree or higher preferred.
*Rigging experience a plus but not required.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Install Team/Trainers must be able to work both remotely at customer locations and occasionally at the main office facility. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential functions of this position include driving, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. While performing the duties of this job, the employee is regularly required to sit and work efficiently on the computer while training and installing software. It may encompass walking, crouching, kneeling, lifting. This position requires the ability to maneuver heavy equipment using pallet jacks and other tools. Training will be provided.